Knowledge Management

Objectives

· Build a system through which an organization can accumulate, integrate, and share knowledge.

· Foster an organizational environment that supports that continual development of the company’s collective knowledge and experience.

· Leverage company knowledge to enhance decisions, services and products, increasing value and providing flexibility.

Benefits

· Fewer mistakes

· Less redundancy

· Quicker problem solving

· Better decision making

· Reduced research and development costs

· Increased worker independence

· Enhanced customer relations

· Improved product and services

· Keep organization ahead of competition

Process

· Summit consultant meets with the appropriate client on the project to develop objectives for the company.

· Summit will gather appropriate data in order to assess the company’s current methods of documenting knowledge and/or experiences.

· Summit will design a system appropriate for the company’s individual objectives and needs.

· Summit consultant will maintain frequent contact with the client for the duration of the project and provide status reports.

Structure

· Varies with the project, but may include on-site meetings, conference calls and facilitated on site meetings with key personnel.